Refunds and complaints policy
1. Scope
This policy applies to legal and administrative services and online consultations purchased through this website.
2. Online consultations
Free change: you can reschedule your appointment free of charge with at least 24 hours notice.
Less than 24 hours: we will help you reschedule in the next available slot, depending on the calendar.
3. Legal and administrative services
Cancellation before work starts: if you cancel before we begin providing the service, the amount paid will be refunded minus the payment processing fee, currently 1.5%.
Service already started: if we have already begun providing the service with your consent, any refund or price adjustment will take account of the work already completed.
4. Changing service because of an incorrect choice
If you selected the wrong service and purchase a different service from Anemoss, the amount already paid will be credited towards the new service.
Only the difference will be settled. If the new service costs more, you must pay the difference. If it costs less, the difference will be returned to you using the agreed method.
5. How to request a change, adjustment or review
Write to info@anemoss.es with your name, purchase email, order or booking reference, date and reason for the request.
We aim to respond within five business days.
6. Complaints
If you are not satisfied with the service, you may submit a complaint by email, describing what happened and attaching any supporting documents. Every complaint is logged, reviewed and answered with reasons.
Consumers may also request official complaint forms and use the applicable consumer protection mechanisms.
7. Legal framework
This policy is interpreted in accordance with applicable Spanish and European consumer protection, electronic commerce and data protection law.
Where providing a digital service has begun with the client's express consent after purchase, the right of withdrawal may be limited under applicable law.
8. Updates
Last updated: 26/04/2026.